Cancellation & Refund Policy
Door Club
Effective Date: 25 April 2026
At Door Club, we aim to provide a smooth and convenient experience for all customers. This Cancellation & Refund Policy outlines the terms related to booking cancellations, rescheduling, and refunds.
Customers can cancel a booking within the allowed time before the scheduled service.
Cancellations made well in advance may be eligible for a full refund.
Late cancellations (close to the service time) may incur a cancellation fee.
No refunds will be provided for no-shows or if the customer is unavailable at the scheduled time.
Customers can request to reschedule their booking before the scheduled time.
Rescheduling is subject to availability of service professionals.
Multiple rescheduling requests may not be allowed.
Door Club reserves the right to cancel or reschedule a booking due to:
Unavailability of service professionals
Safety concerns
Unforeseen circumstances
In such cases, customers will be:
Offered a rescheduled time, or
Provided a full refund
Eligible refunds will be processed after cancellation approval.
Refunds will be credited to the original payment method within a reasonable time.
Any applicable cancellation charges will be deducted from the refund amount.
If you are not satisfied with the service:
Please report the issue within 24 hours of service completion.
Door Club may offer a resolution such as a re-service, partial refund, or credit, based on the situation.
Refunds will not be provided in the following cases:
Customer is not present at the scheduled time
Incorrect address or contact details provided
Service cannot be completed due to customer-related issues
Change of mind after service has started or completed
For cancellations, rescheduling, or refund requests, please contact us:
Email: support@doorclub.in
By using Door Club services, you agree to this Cancellation & Refund Policy.
